How do I buy INCHBAY HMO Health Insurance?
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You can contact INCHBAY SERVICES LIMITED officers, who will gladly assist you with purchasing insurance via:
Email: info@inchbay.ng
Telephone: +234-14536126, +234-14536128
Whatsapp: +2348146835723
How do I add other people to my health insurance I just bought?
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This is possible by requesting for another Enrollee's form to be fill and submit to the appropriate officers.
How do I select a Hospital?
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You select your primary hospital from a list of available hospitals when you are filling out the enrollment form. It is best you choose a hospital close to your home, place of work or anywhere you deem convenient.
Can I change my hospital if necessary?
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Yes. You are free to seek treatment at any hospital that your insurance plan qualifies you for. Individual clients will need to send email to us at info@inchbay.ng. But for corporate clients, such request will have to come through the company (client) Human Resources Manager.
If I am outside my station, do I enjoy medical coverage?
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Yes. You are allowed to visit all hospitals in the INCHBAY SERVICES LTD network that are available on your insurance plan. You can check the list of INCHBAY SERVICES LTD network hospitals and clinics near you.
How do you monitor the quality of treatment at the hospital?
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Through feedback from enrollees either immediately after receiving care or receipt of mail from us confirming treatment received during the last visit to the hospital.
Do I need to call you first before I go to the hospital?
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No, if you are eligible for the healthcare service you are going for. Your ID card declare you valid at any of our hospital network.
Can I change my hospital at any time I desire?
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Yes. you are entitled to any hospital you are eligible for based on your insurance plan. This means you can roam within the limits of the hospitals covered on your chosen plan(s). You can check the hospitals you are eligible for under provider plan here.
Does my Inchbay HMO ID card guarantee access to care?
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Absolutely! If you provide the INCHBAY SERVICES LTD ID card at your chosen hospital, you will receive care so long as your insurance is valid and you are eligible and covered for the service you need to receive in the hospital.
How do I access the app?
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You can access the INCHBY SERVICES LTD App on your web browser by visiting www.inchbay.ng or by downloading the INCHBAY Care app on Google Play store:
Do I need a referral to see a specialist?
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Yes. Your Primary Care Provider will need to refer you to a specialist. We will then help you schedule the appointment and walk you through the process of seeing the specialist.
However, you need to contact the Reliance Care Centre to schedule your appointment on +23414536126, +23414536128.
What are graduated health benefits?
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Not all benefits are available from day one. The longer you stay on your insurance, the more benefits you can access. Every quarter, you unlock a new set of benefits. You can find out when you are eligible for what benefits in your app or by going through our list of benefits.
Do I get access to secondary care?
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Absolutely! After consistent payments, your graduated benefits will grant you access to secondary benefits including eye care, dental care and gym and spa visits, depending on your plan.
Do you have an age limit for parents?
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No, we don't. You can buy either our Ruby or Platinum plan for your parents. However, if your parents have Pre-Existing Conditions such as Hypertension, Diabetes, Peptic Ulcer, or Arthritis, they will need to buy a Diamond plan. This would cover consultations, tests, treatment and even medication.
How do I contact Inchbay HMO?
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If you need to speak to us about your health benefits, payment, enrolment, insurance plans or any other issue at all, INCHBAY SERVICES LTD agent is available 24 hours a day to answer you. You can easily reach out to us via:
Email: info@inchbay.ng
Telephone: +234-14536126, +234-14536128
Whatsapp: +2348146835723
If I misplace my medical ID card, what should I do to replace it?
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You can notify us of the card and request for a replacement. You will, however, need to pay the sum of five hundred naira (₦500.00) only for the ID card replacement.
Can I introduce any good hospital that is not on your current hospital Network?
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Yes, but the hospital must meet our minimum requirements as stipulated by the NHIS (National Health Insurance Commission).
